We do not offer refunds, returns or exchanges. All custom duties/charges for orders shall be borne by the customer. https://boondfragrances.com/ may at any time modify the User Agreement without any prior notification. We do not refund, exchange or return on customized products. You can e-mail us at email@example.com if you have any queries on our refund policy.
Damages and issues We do our best to ensure that our products reach your safely. Please inspect your order within 36 hours of delivery and reach out to us at firstname.lastname@example.org in case of any defects, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition.
Cancellation Policy Standard orders can only be cancelled before they are dispatched. We dispatch domestic orders in 3-4 days and international orders in 3-5 days from order confirmation. Express orders are dispatched in 1-2 days from order conformation. Customized orders cannot be cancelled after order confirmation. To cancel an order or for further information or questions please contact us at email@example.com